To our clients
The World Health Organization has now declared that the spread of Coronavirus (COVID-19) has reached pandemic level. Our federal and provincial governments, as well as public health agencies, are responding, and implementing restrictions in order to “flatten the curve” to help control the spread of the virus.
We are continuing to monitor and assess appropriate responses to the COVID-19 virus. We wanted to send a message updating you on the measures that we are taking at this time and want to assure you that here at BBO, we put your interests first. Foremost, we are focused on the health and safety of our employees, clients and neighbors. We have adjusted our regular operations due to the health threat and government instructions. Second, we are committed to our client service and we have put in place processes to continue meeting your needs.
- Our staff are working at home as much as possible, this allows us to continue to service our clients. We want you to know that all client information is maintained in a secure, confidential manner at our office. Our employees can access information from our network through a secure connection that maintains the security and confidentiality that you and we expect.
- We are restricting in-person interaction with clients and the public, we will be conducting the majority of our business through phone and email. You may be contacted to change any previously scheduled meetings to a phone call; we appreciate your understanding and flexibility.
- While courts, reporting services and many insurance companies have closed, we continue to communicate with insurance companies, and other third parties (that remain open), to endeavour the forward movement of all of our files. If we do not communicate with you, your file is likely at a standstill until the courts re-open and all other parties involved resume their normal practices. We are communicating with you via email, phone or text rather than in person
- While banks and some government agencies have closed or are operating on limited hours, we are continuing to work towards the completion and closing of all real estate and commercial transactions. In planning for your own transaction (mortgage, insurance, closing funds etc), please bear in mind that most businesses are experiencing challenges at this time – allow yourself additional time to get everything that we require from you prior to closing. Please feel free to communicate with us relating to your transaction as the date approaches, we prefer communicating with you via email, phone or text rather than in person at this time.
Please be assured we will continue working on your files to the extent we are able and reporting to you, we continue to work with opposing counsel and the Courts.
Many of you will be directly impacted as trials, pre-trials, discoveries etc are cancelled, we will work with you, the courts and service providers to reschedule as soon as we are able.
We thank you for your patience and understanding during this time.
If you are unsure of the correct email address – please send to bboinfo@bbo.on.ca
Text to 519-679-0400 – please note who you would like to contact
Voicemails to 519-679-0400 will be monitored daily and responded to as we are able.
